General Manager (Bus) - Proposed Business (Florida)

Company: Keolis Commuter Services
Location: Orlando
Posted on: October 12, 2024

Job Description:

General Manager (Bus) - Proposed Business (Florida)Job Category: General ManagerRequisition Number: GENER004188Apply now

• Posted: September 23, 2024
• Full-TimeLocationsShowing 1 locationFloridaDescriptionRole Title: General ManagerLocation: FloridaSkills
  • Inspirational and motivational leader
  • Work well as part of a team
  • Possess excellent communication, interpersonal and decision-making skills
  • Fluent in English with excellent written and verbal communication skills
  • Customer-focused with the ability to inspire your team with commitment and enthusiasm
  • Ability to identify and solve problems in a structured and analytical way
  • Experience in dealing with clients and various stakeholders such as Emergency Services providersKnowledge and Experience
    • Must have FIXED & PARA experience.
    • Management experience with accountability for safety, performance, and Profit/Loss
    • Bachelor's Degree or equivalent training and experience
    • Experience and accountability for emergency planning, incident response, and safety management in a [mode] environment.
    • Experience of PPPs is an advantage
    • FRA/FTA/regulator experienceKey AccountabilitiesStrategic Planning and Mobilization
      • Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
      • Develop the integrated annual business plan within the wider KTA plan, considering changes since the bid.
      • Lead the delivery approach, key milestones, dependencies, scope, effort, resources, budgets, and quality:
        • Resourcing for organizational performance optimization
        • Identification of key business priorities
        • Identification of organizational synergies
        • Recommendation of differential investment
        • Monitor the delivery of the business plan and performance improvements. Lead the creation and maintenance of the monthly visualization room to drive employee engagement and continuous improvement.
        • Report monthly to the relevant Manager (RVP or CEO) on the property's overall performance, encompassing all KeoLife pillars.Safety
          • Accountable for the overall organizational safety performance
          • Ensure all relevant statutory and regulatory safety policies are applied and adhered to
          • Ensure safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
          • Create and maintain a just culture within the organization where all employees understand their contribution to the organization's safety culture.
          • Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements (e.g., AFR and IFR).
          • Contribute to the safety culture through exemplary safety-oriented behaviors.Operational Performance (Operations and Maintenance)
            • Accountable for the planning, delivery, and continuous improvement of passenger service delivery, as specified by the client.
            • Lead the implementation, monitoring, and continuous improvement of the operations and maintenance processes, ensuring Keolis' best practices are in place.
            • Monitor, report, and actively improve operational performance metrics.
            • Collaborate with clients and communities to plan and deliver special event services.
            • Drive an asset management approach focused on asset safety, availability, and reliability.
            • Assist clients in the development of asset replacement decisions.Customer Satisfaction
              • Accountable for the organization's overall customer experience
              • Implement and maintain customer-centric processes, ensuring continuous improvement in every customer experience.
              • Lead a customer-oriented culture where all staff 'think like a passenger'
              • Assure investigation and procedure improvements based on customer feedback.
              • Support a network-wide customer satisfaction approach.Employee Engagement
                • Set the tone of leadership throughout the organization.
                • Lead an engaging culture where individuals work to their full potential.
                • Lead the senior management team and create a positive, collaborative environment.
                • Build the talent pool to ensure future capability.
                • Manage union relationships productively.
                • Drive improvements in employee-related KPIs.
                • Enhance employee survey participation and deliver local action plans.Economic Performance
                  • Accountable for economic performance - budget setting and monitoring.
                  • Deliver financial requirements accurately and timely.
                  • Monitor and manage organizational costs.
                  • Drive financial improvement across key performance drivers.
                  • Improve financial performance sustainably.Client Relationship and External Relationships
                    • Accountable for the quality of relationships with clients.
                    • Put in place contract governance for best practice contract management.
                    • Manage the contract with thorough review of compliance.
                    • Identify opportunities to improve delivery against the contract.
                    • Monitor the quality of stakeholder relationships.Growth and Commercial Development
                      • Represent Keolis to local public transport agencies and private entities.
                      • Identify local market opportunities for growth.
                      • Scan local market for future development opportunities.Additional StatementsDrug and Alcohol Screening: Employment contingent upon passing pre-employment drug and alcohol screen and background check.Safety Commitment: Safety is a priority at Keolis.Environmental Commitment: Keolis is committed to protecting the environment.EEO Statement: Equal Employment Opportunity policy.Disclaimer: The above statements describe the general nature and level of work performed by employees in this role.
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Keywords: Keolis Commuter Services, Daytona Beach , General Manager (Bus) - Proposed Business (Florida), Executive , Orlando, Florida