COMPLAINT COORDINATOR
Company: Yoh
Location: Gainesville
Posted on: October 11, 2024
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Job Description:
Yoh has a contract opportunity for a Complaint Coordinator role
with our client for a Onsite opportunity in Gainesville, FL.
2-Months (with the possibility of extension)Pay Rate:$25.00 -
$32.00/hr DOE.100% OnsiteOverview:The purpose of the Complaint
Coordinator is to coordinate complaint handling activities to
ensure regulatory compliance and customer satisfaction.Roles &
Responsibilities: Coordinating the receipt, documentation,
investigation and resolution of customer complaints to ensure
regulatory compliance (e.g., FDA, CMDR, ISO) and customer
satisfactionEnsuring compliance with federal and international
medical device adverse event and incident reporting (MDR/MDV/Health
Canada) requirementsFacilitating product correction and removals
(recalls, market withdrawals and stock retrievals) to ensure
regulatory compliance and patient safetyProviding training to
employees, sales agents, sales representatives and customers
regarding the regulatory requirements for complaint handling,
adverse event reporting, corrections and removals, and corrective
and preventive actionsKnowing and applying company Quality System
and any appropriate federal and international standardsAssisting
and supporting other employees, teams, and sales personnel as
necessaryPracticing company ValuesQualifications:High School
Diploma or GED required. Associate and/or bachelor's degree from an
accredited institution preferred.Minimum 1 year experience in
document control or record maintenance systems is preferredMinimum
1 year of experience in complaint handling, adverse event
reporting, and correcting and removals is preferredExperience with
FDA/ISO quality management system regulations preferredWorking
knowledge of windows based office productivity toolsExperience with
quality system management software a plus Setting high standards of
performance for self and others; assuming responsibility and
accountability for successfully completing assignments or tasks;
self-imposing standards of excellence rather than having standards
imposed.Actively participating as a member of a team to move the
team toward the completion of goals.Developing and using
collaborative relationships to facilitate the accomplishment of
work goals.Taking prompt action to accomplish objectives; taking
action to achieve goals beyond what is required; being
proactive.Identifying and understanding issues, problems, and
opportunities; comparing data from different sources to draw
conclusions; using effective approaches for choosing a course of
action or developing appropriate solutions; taking action that is
consistent with available facts, constraints, and probable
consequence Establishing courses of action for self and others to
ensure that work is completed efficiently.Working in a
conscientious, consistent and thorough manner. Demonstrates concern
for thoroughness and accuracyClearly conveying information and
ideas through a variety of media to individual or groups in a
manner that engages the audience and helps them understand and
retain the message.If This Sound Like You, Apply Now!Recruiter:
Casie GriffinYoh makes finding and applying for jobs simple.
Partner with Yoh to find the right opportunities across multiple
industries in the US and UK. Find out more here!Yoh, a Day &
Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.unity
Employer, M/F/D/V. Note:Any pay ranges displayed are estimations.
Actual pay is determined by an applicant's experience, technical
expertise, and other qualifications as listed in the job
description. All qualified applicants are welcome to apply.Yoh, a
Day & Zimmermann company, is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.Visit
https://www.yoh.com/applicants-with-disabilities to contact us if
you are an individual with a disability and require accommodation
in the application process.For California applicants, qualified
applicants with arrest or conviction records will be considered for
employment in accordance with the Los Angeles County Fair Chance
Ordinance for Employers and the California Fair Chance Act. All of
the material job duties described in this posting are job duties
for which a criminal history may have a direct, adverse, and
negative relationship potentially resulting in the withdrawal of a
conditional offer of employment.
Keywords: Yoh, Daytona Beach , COMPLAINT COORDINATOR, Other , Gainesville, Florida
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