Customer Service Representative - (Monday-Friday)

Location: Jacksonville
Posted on: November 20, 2024

Job Description:

Adecco Group, a world leader with the recruitment of office professionals has an immediate opening for a Customer Service Representative in Jacksonville, FL with our client, a leader in the financial/banking industry with locations from coast to coast. This is a global Fortune 500 Company. Many of our associates have enhanced their current skills, had their contracts extended, converted to full time employment, or been re-deployed after their assignment ends.

Location: Jacksonville, FL 32246

Hours: Monday – Friday will work between 8:00am –7:00pm

Retirement and Distribution Services deals with a lot of involved project work. This project work can encompass everything between individualized work, excel work, phone work (outbound and inbound), as well as collaboration to a larger team. Must be a self starter, motivated, detailed orientated person.

Required:

4 Yr College Degree, Well spoken and confident with previous CSR experience

Some testing required

Training will be for 3 weeks. Most of the day spent on the phone but will have some email follow up when necessary.

Must be able to answer the following questions:

1. Tell me about a time you dealt with an irate customer and how you handled and resolved the issue.

2. Describe your idea of customer service

3. Tell me a time you went above and beyond to assist a customer

4. What type of customer systems have you worked on?

5. What are your main strengths and weaknesses

6. What is the daily call volume you managed on a daily basis

Adecco offers a competitive benefit package.

How to Apply:

To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Jenifer Robinson at jenifer.robinson@adeccona.com.

Important information: This position is being recruited for by Adecco?s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories.

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