Service Advisor
Company: Disability Solutions
Location: Jacksonville
Posted on: October 3, 2024
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Job Description:
Job Description:LOB Job Description: Under general supervision,
provides day-to-day account servicing and resolution of routine to
moderately complex operational requests. Identifies, resolves and
discovers root causes through research and analysis to provide
solutions to basic and moderately complex requests in a timely
manner with error free quality. Responsible for account management
(based on requests received) including: handling escalations of
more complex issues by managing the coordination of workflow to
business partners and ensuring timely resolution. Utilizes
expertise to drive results within the established framework of
defined processes to resolve complex requests. Interacts
continuously and deepens relationships with internal business
partners to further enhance client delight. Also responsible for
monitoring accuracy of data input into systems of record,
information gathering, report generation and troubleshooting.
Maintain high standards on internal operational and financial
controls to ensure risk mitigation protecting the client and the
Bank. Solid knowledge of bank systems and navigational skills. Must
be client focused, a team player, communicate candidly, able to
improve processes, drive for results and take ownership to enhance
client delight.Key Responsibilities:
Keywords: Disability Solutions, Daytona Beach , Service Advisor, Other , Jacksonville, Florida
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