HUMAN SERVICES PROGRAM DIRECTOR - SES - 60055768

Company: State of Florida
Location: Jacksonville
Posted on: October 7, 2024

Job Description:

HUMAN SERVICES PROGRAM DIRECTOR - SES - 60055768Date: Oct 2, 2024The State Personnel System is an E-Verify employer. For more information click on our .Requisition No: 838675Agency: Children and FamiliesJob Title: HUMAN SERVICES PROGRAM DIRECTOR - SES- (60055768)**ANTICIPATED VACANCY**The Florida Department of Children and Families (DCF or Department) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE Jacksonville OFFICE.This is a highly responsible and professional position that will serve as a Human Services Program Director within the SAMH Regional Office. This position will provide oversight for the regional compliance technical assistance and monitoring activities; ensure technical assistance and training. This position will collaborate with each section within the program office and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be detail oriented.Specific Duties and Responsibilities include:

• This is professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).
• Provide oversight for the regional compliance technical assistance and monitoring activities; ensure technical assistance and training is provided related to SAMH programs. Completes, organizes, and maintains monitoring documentation in accordance with unit standards and record retention requirements.
• Provide oversight for the regional complaint hub to ensure inquiries or complaints to ensure complaint resolution. Prepares correspondence and reports that meet standards for content and style.
• Serve as a subject matter expert on the Managing Entity Continuing Oversight Team as specified in Section 287.057(26), if applicable. Cultivate sustainable relationships through open and interactive communication.
• Recommend and initiate quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery. Cultivate sustainable relationships through open and interactive communication. Present information to management effectively.
• Develop and provide training regarding the Departments communication procedures, guidelines, and policies.
• Performs other duties as required to meet program and departmental goals and objectives.Emergency ResponseIn response to emergency events, the incumbent may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the position description. Deploy to communities affected by natural disasters within 24-48 hours of impact to represent the organization to promote and implement post-disaster services.This team member understands the conditions necessary to launch substance use and mental health interventions and services when appropriate and builds the pathways and partnerships to achieve established goals.This leader will be responsible for the following activities while on deployment:
  • Assess the impact, needs and assist with the development of a response strategy and goals for the impacted community and implement disaster response plans.
  • Recommend deployment strategies to provide direct assistance.
  • Coordinate psychological and mental health resources and services for individuals, first responders, and communities impacted by disasters.
  • Provide critical information to the Department and stakeholders.Knowledge, Skills and Abilities required for the position:
    • Knowledge of the methods of data collection and analysis. Knowledge of basic management principles and practices. Ability to supervise people. Ability to determine work priorities, assign work, and ensure proper completion of work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices. Ability to organize data into logical format for presentation in reports, documents and other written materials. Ability to conduct fact-finding research. Ability to solve problems and make decisions. Ability to work independently.Minimum Qualifications:
      • Two years of professional experience supervising or serving in a leadership role.
      • One year of experience writing formal business communications, including emails.
      • A bachelor's degree from an accredited college or university is preferred and four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
      • A master's degree from an accredited college or university can substitute for one year of the required experience.
      • Professional experience as described above can substitute on a year-for-year basis for the preferred college education.Benefits of Working for the State of Florida:
        • Health insurance
        • Life insurance; $25,000 policy is free plus option to purchase additional life insurance
        • Dental, vision and supplemental insurance
        • Retirement plan options, including employer contributions
        • Nine paid holidays and one Personal Holiday each year;
        • Flexible Spending Accounts;
        • Opportunities for career advancement;
        • Tuition waiver for public college courses;US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: .RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
          • BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.If you experience problems applying online, please call the People First Service Center at (877) 562-7287.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
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